Thank you for choosing BluBluBluu for your diving adventures! Our mission is to ensure a smooth and memorable experience for all our users. If you need to cancel a booking or request a refund, please review our policy below to understand our terms.
1. Eligibility for Refunds
Refunds may be issued for bookings canceled within the specific cancellation period outlined for each diving package. Please note that some packages may include non-refundable fees due to vendor policies or other terms set by our diving partners.
2. Cancellation Fees
Any cancellation fees will be deducted from the refund total, and they will be clearly outlined during the booking process for full transparency.
3. How to Request a Refund
To request a refund, please:
Log into your BluBluBluu account and locate your booking under the “My Bookings” section.
Select the booking you wish to cancel and follow the on-screen instructions.
Submit a refund request by completing the cancellation form or contacting our support team at support@blublubluu.com.
Our team will review your request and provide a response within 3–5 business days.
4. Processing and Timelines
Once a refund is approved:
Credit Card Payments: Refunds are typically processed within 5–10 business days.
Other Payment Methods: Processing times may vary depending on your financial institution, but we strive to complete all refunds within 10 business days.
5. Exceptional Circumstances
We understand that unforeseen circumstances can arise. In cases such as natural disasters, medical emergencies, or other significant disruptions, please contact us directly at support@blublubluu.com to discuss options. Documentation may be required to process refunds under these circumstances.
6. Non-Refundable Items
The following are generally non-refundable:
Booking fees or service charges
Packages marked as “non-refundable”
Partial attendance or no-shows at the booked event or session
7. Contact Us
If you have any questions regarding our refund policy, please reach out to our support team at support@blublubluu.com. We are here to help ensure a smooth and enjoyable experience.